It was a great Cruise trip, as we experienced the same sense of excitement and wonder that Lewis and Clark had, as they explored the Columbia and Snake River areas of Oregon and Washington. It will be a year since we traveled with AQ last March.Sincerely,[redacted]XX-XXXX [redacted] XXXXXXXX-XXX-XXXX[redacted]XX- XXXX [redacted] XXXXXXXX-XXX-XXXXBusiness Response We issued refund checks to both parties in July 2014. We did have a great "tour guide," Memphis Jones. The river was too high so we had to stay traveling an extra day without stopping. they now will not even respond to my requests to be removed. We had sailed from Memphis to New Orleans, and although there were only 100 people or so on board, everything, We recently cruised on the American Duchess during the March 9th sailing.
Transfers to the boat was very nice and easy. We paid immediately, they should refund immediately when they make a decision to cancel a cruise.Reading some other reviews, I've learned others have not received refunds for other cruises as well. I bought one of the magnets that made me laugh. When I incurred a medical event less than one week prior to the trip, we invoked our trip cancellation insurance policy and cancelled our trip prior to the date of departure.
The ship is not ready to be offered to passengers yet. They took our money for a cruise, changed the cruise, offered us an alternative a year later at $1200 more and no refund.
The weather was very hot and humid. Should we decide to do another cruise, it would be WINDSTAR or a European river cruise. Search and compare similar companies. Save yourself money and aggravation and do a different cruise line. We expected to be treated in a First Class Cruise, for the price we paid but got a low end rate! Cruises depart from New Orleans, Memphis, St. Louis, St. Paul, Louisville, Nashville and Cincinnati. On 3/6/14 I was notified by e-mail that my credit card had been credited with $3748, which did not include their $100 administrative fee, nor the $349 trip insurance premium, both of which were not refundable, per their catalog details. The staff and crew went out of their way, Pre-cruise: There was no response for many months following our complaint to AQ until Revdex.com recently became involved. The food in the dining room was good but not always as hot as I would prefer. This is a particularly good cruise option for passengers with disabilities as, unlike those on many European riverboats, elevators go to all key decks. The "American Queen" exceeded my expectations.I loved every minute of our cruise. was wonderful. They always had to look up the recipe!! When I looked in their 2014 full-color catalog, on page 51, it was clear by the illustrations of the decks and text descriptions that the E category was on a LOWER deck than the single; that the E compartments had NO [redacted]s, just bay windows, and that the price was $1100 cheaper than what I had paid for the single. Limp Caesar salad served on a warm plate. Read 31 expert and traveler review for American Queen Steamboat Company. This represented a loss of $4283 as they were not sure if they would be able to go in 2020.
A friend and I booked a "9-day" trip from St. Paul to St. Louis. Launching in spring 2017, American Duchess is the first all-suite paddlewheel on a … Cold eggs at the steam table. The pros: Only about 450 guests with a crew of 150 Boat was very clean Entertainment onboard was plentiful, varied, and there were great musicians and singers Food other than the buffets was outstanding The organization and choices of shore excursions and value of excursions were great--better than other river cruises we have been on The helpfulness of the staff, other than the waiters, was better than on most cruises Memphis was a fabulous place to begin the trip--first night in a hotel is included in the price of the cruise The cons: Waiters seemed to be overworked and not very attentive The public areas of the boat needed some refurbishment, We flew into New Orleans and cruised up the River on the American Queen Paddle boat to Memphis, Tenn.
The bed was very comfortable and the seating and lighting were good. American Queen Steamboat Company had some nerve charging full price for this cruise. Before relaunching in April 2012, American Queen received a $6.5 million spruce-up to make the Victorian decor -- chandeliers, upholstery, polished wood -- pop.
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