I managed to get everything resolved and answered quickly.
The member of staff dealt with my query efficiently and quickly. Moved to EDF a year ago, and my bills have been halved. Rhiana will be so thrilled you've left such a lovely review :), Only the latest review will count in the company's TrustScore, Hello Lindsay, thanks very much for your brill 5* review.
Some firms received fewer than one complaint from the same number of customers. You can understand more and change your cookies preferences here. Very kind,, helpful, & willing to resolve the issue for me I'm very bad with meter readings & technology but Rhiana made it very easy & straightforward to understand also bringing the price plan back down again. Request was dealt with efficiently and confirmed.
EDF also announced that it had lost around 200,000 customer accounts during 2018. Thank you EDF. I'll ensure your comments are passed onto Olivia who I'm sure will be delighted :), Hi Gillian, thank you for taking the time to leave such an amazing review!
March: iSupply Energy’s customers will be moved to EDF Energy between April and June after the smaller firm announced that it would stop operating. Our Test Labs compare features and prices on a range of products. to unlock our reviews. Why volunteer to be ripped off? The money will go to Ofgem’s fund to support customers in vulnerable situations. The lady I chatted with sorted out my problem quickly and efficiently. While the fastest firms responded in less than a minute, on average, EDF Energy was more than 15 minutes faster than rival Scottish Power, which took more than 21 minutes to answer our calls.
I was very impressed with edfenergy, they heard my problems and acted swiftly to resolve them. energy companies’ phone and online customer service waiting times. We really appreciate it :), Thanks Ian!
I’ve been tied in to an extortionate SSE tariff for thirty years.
Once again Kristan, thank-you. I contacted them via SMS. So disappointed with the customer service from EDF. I like the way I can quickly give meter readingS online and it updates in 24 hours, so I can monitor my usage. Seriously impressed - don’t ever bother trying to make a call this service is the way forward! It took 3mins 2secs, on average, to get through to a human when we phoned its customer service in September 2019. April: EDF Energy announced a 1.4% increase in its standard variable electricity tariff from 7 June.
EDF have been a breath of fresh air. It's great to hear about the fantastic level of support provided recently by Rohit in our Live Chat team. I was very happy with this service and would encourage customers to use this facility. Excellent information when I decided to change supplier. This added £118 per year extra to their gas and electricity bills, on average. Have contacted me 4 days in a row even though I asked them not to cold call when they rang me on the first day. EDF Energy Review Who Are EDF Energy?
Many of Toto’s customers saw a price drop, according to Ofgem.
Try Which? I had a problem with billing which was a worry and often with these big organisations you don't feel as if you can get through to a person. EDF was faster than average to pick up the phone, however, as our snapshot investigation into energy companies’ phone and online customer service waiting times revealed. Very easy to communicate with and very polite and helpful. Hope the rest of my experience is 5*, Was unable to read metre readings. Simple question clever and thoughtful reply - I will put her latest invoice in the postJOB DONE my thanks to Craig at EDFIts men like him the help EDF to maintain any good references earned not by management but their employees, I recently had a enquiry about our electricity account with EDF.
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