It’s also important to keep track of any trends that might allow you to drive repeat business. They are constantly looking for something unique or something that speaks to what they are passionate about. Other influences on traveller experiences that are on the rise include glamping, cannabis tourism, medical tourism, social media influencers, and – pets. With AR, a hotel might use something like an interactive map to provide information to guests. If a hotel guest is dissatisfied, he or she can easily complain on Facebook, Twitter, Yelp or TripAdvisior. This report combines the findings from trends studies with interviews of forty hospitality industry leaders representing fifteen countries. Now he can use his mobile to control the TV and the sound system, perhaps even the blinds. You have to multiply those data needs by dozens, if not hundreds, of guests—possibly thousands if you land a big conference. The majority of guests today are self-sufficient, tech-savvy travelers who are comfortable using apps or mobile websites. Mobile booking – Online bookings via mobile are increasing exponentially. Check out our hospitality solutions to find out more. Reduced density, increased sanitation stations and pre-packaged meals could be the norm going forward. OTAs are the most popular hotel booking resource, especially for Chinese guests who were at over 60%. It’s fascinating that a function as simple as a door key could undergo so much evolution. The guest of tomorrow will be more connected than ever before. Smart Meetings publishes cutting-edge meetings content in print and digital magazines 12 times per year, hosts world-class networking events, produces CEU-accredited webinars and offers a myriad of digital resources. The idea of pushing the body to the limits to produce both physical and mental benefits is gaining popularity. Smart rooms, smart badges and smart phones are all connected to share information and make getting what you want when you want it easier than ever. To stay relevant and ensure the regular flow of bookings, don’t ignore the following: One of the biggest trends in recent times has been wellness travel; people travelling to make an improvement in their bodily and mental health to achieve an overall sense of well-being. This is what we do with data and why. They are the group that definitely wants experiences over material possessions. The increasing popularity of video marketing and the rise of virtual reality (VR) will give guests a whole new opportunity to guests when researching travel and exploring the hotels they want to stay with. Transformative travel, the concept of travelling to find a new perspective or to undergo some self-reflection, is set to take a step further. If you think these kinds of business needs are limited to boardroom-style conference spaces, you’re missing an important part of the picture—business customers are increasingly asking for advanced technology enablement in ballrooms and event halls, as well. This information can change often, commonly year to year depending on many factors including the political landscape, weather, conflict, economy, and more. Travellers are looking more and more for cool, experiential hotel stays so anything a hotel can do to provide a novelty factor is going to be at an advantage. Engaging with customers and responding to their needs through these public forums help maintain positive guest relations and drive future bookings. Guest will definitely enjoy exploring the hotel grounds with Pokemon Go-like experiences, while their kids can play an AR quest that matches the theme of the hotel, discoverings game treasure items as they explore the hotel as well. Hospitality workers have become the front lines during numerous emergency situations, opening up for victims of hurricanes and earthquakes, transforming into alternative hospitals during a pandemic and keeping the lines of communication open when the situation was changing quickly. Extreme travel as a path towards wellness By now, you’re probably overwhelmed by the number of trends that are flying all over the industry. The room phone of the future may serve as a hub for a larger connected experience. Here’s a list of some commonly heard initiatives that are increasing in their application around the world. already being used in millions of homes, offices, and cars via Google and Amazon among
One thing for sure is that generic or impersonal hotel companies will struggle to survive in the future. The future of the hotel and hospitality industries is a hot topic and the paths to success are potentially many. Smart rooms, green hotels, multicultural workforces, domination of tech, inventive hotel designs, and changing traveller priorities are all trends that will continue in the future.
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