Use the table below to find your problem and see what you can do. Read more coronavirus The digital display has two sections, the Display ID (or code) and the Display Data (or the actual reading). When a dial hand points between two numbers, write down the lower of the two numbers. If the screen shows ‘Lost Network’, then you may need to move the IHD closer to your smart meter(s) to re-establish the connection. Normally, the display flashes between "88888" and the number of KWh used.
In-Home Display (IHD) troubleshooting and error codes, Your cloud account has not been configured, The monitor is unable to access the cloud service - check your home broadband connection. There's no need to push any buttons on the meter to obtain the reading. I have a digital smart meter from Toronto Hydro. Shown in military or 24-hour time and includes seconds, For example, if it’s 7:17 p.m. and 17 seconds, the display will be 191717. See the latest information for our prepayment customers. If this continues, please contact us. Find out more about how we use your information in our Privacy Policy and Cookie Policy. The amounts from displays 01, 02 and 03 will add up to the amount shown in display 00. 28: Electricity meter problem This information is for prepayment meters only; it's not for pay-as-you-go smart meters. The more bars you can see in the top left of the screen, the stronger the connection to your smart meter. Monday to Thursday from 8:30am to 5:30pm, Friday from 9:00am to 5:00pm. How to let us know if you’re on the move. IHD can’t communicate with the meter networks.
The energy use information collected by your smart meter will help you understand your energy habits and the best ways to save.
There are a number of different solar meter types. For example, December 25, 2017 would display as 122517. Shown as month/date/year. This meter has up to six clock faces. You’ll need to have your card in your meter to see the following displays: You can switch through each of the displays on your meter by pressing the blue button on the front. How does emergency credit work on an electricity prepayment meter? The data displayed on your meter depends on your electricity supply. If the problem continues, please contact us. IHD is connected to your electricity meter but isn’t receiving data. Check your local WiFi network on Settings > WiFi network. What does my electricity prepayment meter display tell me?
To find out how much energy you use in a given time, subtract this first reading from a second reading … If it points between 0 and 1 write down 0 and if it points between 9 and 0 write down 9. This change affects all gas Download the detailed How to read your meter fact sheet. G: The total number of units recorded by your meter since it was manufactured. By continuing to use this site you are agreeing to our use of cookies. It’s tricky to get a meter reading.
In the future, you'll be able to view your usage information through the Internet. To enable Verizon Media and our partners to process your personal data select 'I agree', or select 'Manage settings' for more information and to manage your choices. The WiFi module isn’t communicating properly. Does anyone know what this new code means, or where I can find a list of codes that smart meters may display? Today, it started flashing "8r" plus 4 numbers (not posted until I know its not an account number or something). In this example the reading for dial (A) is 7. Your emergency credit allowance (this is £6 for all prepayment customers), The amount of debt left to pay on your instalment plan, The weekly amount due on your instalment plan, 24 hour gas emergency helpline0800 111 999. Don't worry - you don't need to do anything. You can change your choices at any time by visiting Your Privacy Controls. See how much you could save on your energy bills. This screensaver allows your monitor to consume less power when your device is not in use. You'll need your key in the meter to access some of the screens (see table below). period of transition from your previous supplier to us. Reading your gas meter is as easy as reading the dials on a clock. Let go and you’ll see '00' on the screen. 1 Display Test The first display will show “888.8.8.8”.
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